Unique Services of Scottsbluff's One Hour Heating & Air Conditioning

Bill Schlaepfer owns One Hour Heating & Air Conditioning, the best place to go in Scottsbluff for heating and air needs. Schlaepfer has been in the heating and air conditioning business since 1975, when he started with a company in town which unfortunately went out of business. This unfortunate circumstance actually benefited Schlaepfer, because he had been trying to branch out and launch his own company. In 2005, Schlaepfer joined Plumbing Successor International, and became franchised in 2009, which helped him switch to a primarily service-oriented company. Schlaepfer?s ?job description? has changed a lot during the 30 plus years he?s been in the business. Starting off as a technician in both plumbing and air conditioning, he is now owner of a very successful Scottsbluff heating and air conditioning franchise.

Schlaepfer?s technicians and staff have been working at his Scottsbluff heating and air business for many years. His son, who is HVAC certified, has worked for him since he was 16 years old. All of Schlaepfer?s employees are specialty trained in furnace repair, and Schlaepfer encourages his technicians to maintain their training while staying up to date with new technology in the industry. The same is true for his office staff; Schlaepfer will send them to sales tech classes where they receive technical training and franchise training to learn the basics of customer service, and to learn how to ensure that One Hour Heating & Air Conditioning offers the highest level of customer service available.

One Hour Heating & Air Conditioning?s customer service policy states that they strive to be the company that offers legendary customer service that nobody will forget. Schlaepfer and his team of technicians guarantee one hundred percent customer satisfaction, and if the customer is not happy with the service, they get their money back in full, no questions asked. Schlaepfer tells customers, ?If you?re not happy, we?ll refund one hundred percent of your money.?

This commitment to quality customer service is what makes One Hour Heating & Air Conditioning unique within their industry. They are also the only Scottsbluff heating and air company which has a twenty-four hour service that answers when the customer calls with an emergency. Shlaepfer?s theory is, ?Emergencies don?t know what day it is, don?t know what time it is, they just happen.?

What makes One Hour?s 24 hour emergency service unique is that a live person answers the phone when a customer calls; they are not greeted with an answering machine and forced to leave a message. The customer?s emergency is discussed right away, their information is taken down and it is reported to a technician who immediately calls the customer back and schedules a time that?s good for the customer to come out for service. ?No matter what time it is, or day it is, whether it?s the holiday or two a.m., we will be there for you,? says Schlaepfer.

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